Return & Refund Policy

Last updated: September 3, 2026

We want you to be confident when ordering from us. Every order is checked before dispatch, and we provide support if your order arrives damaged, defective, incomplete, or different from what you purchased.

This Return & Refund Policy explains when returns, replacements, and refunds are available for purchases made through our website.

1. When You Can Request a Return or Replacement

You may contact us to request a return, replacement, or other appropriate resolution if your order:

• Arrives damaged or defective.

• Is incomplete or is missing an item that was included in your order.

• Is materially different from the product description or specifications shown on our website.

• Is the wrong product, model, or variant.

• Cannot reasonably be used because of a problem that existed before you received it.

• Has another issue that gives you a right to return or replacement under applicable UAE consumer-protection or e-commerce laws.

These rights apply in accordance with applicable UAE legislation. UAE rules governing modern technology-based trade specifically provide consumers with return or replacement rights in circumstances including defective, incomplete, damaged, incorrectly described, materially delayed, or otherwise non-conforming goods.

2. Items That Arrive Damaged

Please inspect your order when it is delivered.

If the product or packaging appears damaged, please contact us as soon as reasonably possible and provide:

• Your order number.

• Photographs or video showing the condition of the package and product.

• A description of the issue.

• Any other information we reasonably need to investigate the claim.

Do not dispose of the original packaging until the issue has been reviewed.

3. Defective Products

If a product develops a manufacturing defect or is found to be defective, contact us with your order details and a description of the problem.

Depending on the circumstances, we may arrange for inspection, repair, replacement, or refund in accordance with the applicable warranty and UAE consumer-protection requirements.

Where a defect or recurring failure cannot be appropriately resolved through repair or replacement, applicable UAE regulations may provide further consumer remedies, including replacement with equivalent goods or a refund in qualifying circumstances.

4. Wrong or Incomplete Orders

If we send you the wrong product or your order is missing an item that should have been included, contact us as soon as possible.

After verification, we may arrange the appropriate replacement or refund at no additional cost to you.

5. Change-of-Mind Returns

Unless otherwise stated on the product page or agreed with you in writing, returns are intended primarily for products that are defective, damaged, incorrect, incomplete, or otherwise eligible for return under applicable law or the terms of your purchase.

Because Starlink hardware and accessories may be supplied, registered, activated, configured, installed, or otherwise used after delivery, eligibility for a change-of-mind return may depend on the condition of the product and whether it has been used or altered.

A product that has been used may not qualify for a discretionary change-of-mind return where applicable law does not require us to accept the return.

6. Conditions for Approved Returns

Where a return is approved, we may require the product to be returned with:

• All relevant accessories and components.

• Original packaging, where reasonably available.

• Manuals, documentation, and included items.

• Proof of purchase or the original order number.

Products must be returned in a condition that allows us to verify the reported issue.

Nothing in this section limits any consumer rights that cannot legally be excluded under applicable UAE law.

7. Refunds

When a refund is approved, the refund will normally be issued to the original payment method used for the purchase, subject to the applicable payment provider's processing procedures.

The amount refunded will depend on the resolution agreed for the particular case and may include the eligible amount paid for the affected product.

Where a return or refund is required because of a defect, incorrect product, damaged product, or another circumstance covered by applicable consumer-protection requirements, we will handle the matter in accordance with those requirements.

8. Shipping and Return Costs

Where an order must be returned because the product is defective, damaged before delivery, incorrect, incomplete, or otherwise requires a return due to an issue attributable to us, we will coordinate the appropriate return or collection process and will not unfairly transfer the cost to the customer.

For discretionary returns that are not required by law or caused by an issue attributable to us, any applicable delivery or return charges will be communicated before the return is approved.

9. Products That Have Been Activated or Configured

For Starlink equipment, activation, account setup, service registration, configuration, or installation may affect the return process.

Starlink hardware purchased from us is separate from Starlink's internet service unless the product listing expressly states otherwise.

Before returning equipment that has been activated or configured, please contact us so that we can advise you on the appropriate process.

10. Warranty and Manufacturer Support

Some products may be covered by a manufacturer's warranty or other applicable warranty terms.

A warranty does not remove your statutory consumer rights. Where a product is covered by a warranty, we may need to verify the product, purchase information, and nature of the fault before arranging the applicable remedy.

UAE consumer-protection regulations impose obligations concerning warranties, defects, repair, replacement, refunds, and after-sales service.

11. How to Request a Return or Refund

To request a return, replacement, or refund, contact us through our Contact Us page or the customer-support channel provided on our website.

Please include:

Order number:
Customer name:
Product:
Reason for request:
Photos/videos where relevant:
Preferred resolution: Return, replacement, repair, or refund.

We will review the request and let you know the next steps.

12. Inspection and Resolution

Depending on the issue, we may need to inspect or test the product before confirming the appropriate resolution.

For technical products such as Starlink equipment, troubleshooting may also be necessary to determine whether the problem relates to the hardware, installation, configuration, accessories, or Starlink service itself.

Where a product is found to have a qualifying defect or other issue attributable to the product or our fulfilment, we will provide the remedy required by applicable law and the circumstances of the case.

13. Starlink Service

Our sale of Starlink hardware does not itself constitute the provision of Starlink's satellite internet service unless expressly stated in the relevant product listing.

Issues relating specifically to the Starlink service, satellite network, account, subscription, activation, service availability, or billing by Starlink may need to be addressed with Starlink directly.

We will assist with hardware-related matters for products purchased from us where appropriate.

14. Contact Us

For return, replacement, warranty, or refund assistance, please contact us through our Contact Us page or the customer-support details displayed on our website.

We aim to handle genuine product issues fairly and promptly while protecting the rights of our customers and complying with applicable UAE legislation.

15. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our products, services, procedures, or applicable legal requirements.

The version published on this page will be the version applicable at the time of the relevant purchase, subject to any rights that cannot legally be excluded or limited.