Shipping Policy

Last updated: September 3, 2026

We deliver Starlink hardware, accessories, mounts, cables, networking equipment, and related products to customers in the United Arab Emirates.

This Shipping Policy explains how orders are processed, delivered, and handled when delivery issues occur.

1. Delivery Locations

We currently offer delivery within the United Arab Emirates.

Delivery availability may vary depending on the product, destination, stock location, and courier coverage.

If delivery to your location is unavailable, we will contact you after reviewing the order and provide the available options.

2. Order Processing

Orders are processed after successful payment and order confirmation.

Orders are generally prepared for dispatch during our normal business operating hours.

Processing may take additional time when:

• A product is temporarily out of stock.

• An order requires additional verification.

• The order contains multiple products that are stored or fulfilled separately.

• A product requires special handling.

• Circumstances outside our reasonable control affect fulfilment.

Where a significant delay is expected, we will make reasonable efforts to contact you using the details provided with your order.

3. Delivery Times

Estimated delivery times are displayed on the website or communicated during the ordering process where applicable.

Delivery estimates are estimates rather than guaranteed delivery appointments and may be affected by courier operations, weather, traffic, public holidays, address issues, product availability, regulatory requirements, or other circumstances outside our reasonable control.

The actual delivery time may vary by destination within the UAE.

4. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Where a product qualifies for free delivery, this will be indicated on the relevant product page or during checkout.

We will not add undisclosed delivery charges to an order after checkout without your agreement, except where additional charges result from a customer-requested change or an issue caused by incorrect delivery information.

5. Delivery Address

You are responsible for providing an accurate and complete delivery address and an active telephone number.

Please check your delivery details carefully before completing your order.

If the address is incorrect, incomplete, inaccessible, or otherwise prevents delivery, the courier may contact you to arrange a suitable alternative.

Additional delivery charges may apply where a failed delivery or redelivery is caused by incorrect information supplied by the customer, subject to applicable law and prior communication.

6. Courier Delivery

Orders may be delivered through third-party courier or logistics providers.

The courier may contact you using the telephone number supplied with your order.

Delivery may require confirmation of receipt depending on the courier's procedures.

Once your order has been delivered to the address provided in the order, delivery will be considered completed subject to applicable law and any issues concerning damage, loss, incorrect delivery, or other fulfilment problems.

7. Inspecting Your Order

We recommend inspecting your package when it arrives.

If the package is visibly damaged, please take photographs of the package before opening it where reasonably possible.

After opening the package, check that the products and accessories match your order.

If your order is damaged, defective, incomplete, or incorrect, contact us as soon as reasonably possible with:

• Your order number.

• Your name and contact details.

• A description of the issue.

• Photographs or video showing the problem.

• Photographs of the packaging where relevant.

Your statutory consumer rights are not limited by this notification recommendation.

8. Lost or Delayed Shipments

If your order does not arrive within the expected delivery period, please contact us so that we can investigate the shipment with the relevant courier.

We may request additional information needed to locate or investigate the shipment.

Where a delivery delay reaches a level that makes the goods impossible to use, or another legally protected circumstance applies, your rights under applicable UAE law remain unaffected. UAE legislation provides consumers with return or exchange rights in qualifying circumstances, including certain cases where delivery is delayed to the point that the goods cannot be used.

9. Damaged Shipments

If an order arrives damaged, please contact us as soon as possible and provide photographic or video evidence.

We may arrange inspection, replacement, repair, refund, or another appropriate resolution depending on the circumstances and applicable law.

Where the problem is attributable to fulfilment or the product arrived damaged, we will handle the matter in accordance with our Return & Refund Policy and applicable UAE consumer-protection requirements.

10. Incorrect or Incomplete Orders

If you receive a product that you did not order, or an item included in your order is missing, contact us with your order number and details of the issue.

After verification, we will arrange the appropriate replacement, delivery, or refund.

11. Starlink Hardware and Accessories

Starlink products may include hardware such as the Starlink terminal, router, cables, power supply, mounting equipment, adapters, and other accessories depending on the specific product purchased.

Because accessories can vary in compatibility between Starlink hardware generations, customers should review the compatibility information on the relevant product page before ordering.

We are not responsible for delays caused by a customer ordering an accessory that is incompatible with their existing equipment.

12. Installation and Setup

Unless explicitly stated on the product page or during checkout, installation and physical setup are not included with the purchase of hardware.

Where installation or setup assistance is separately offered, its availability, pricing, scheduling, and coverage will be communicated separately.

Delivery of hardware does not constitute activation or provision of Starlink's internet service.

13. Starlink Service

The sale of Starlink hardware through our store is separate from Starlink's internet service unless expressly stated otherwise on the relevant product page.

Delivery of the hardware does not guarantee Starlink service activation, network availability, service speeds, coverage, account approval, or continued service availability.

Issues relating specifically to Starlink's service, account, subscription, billing, or network may need to be addressed with Starlink directly.

14. Public Holidays and Exceptional Circumstances

Delivery times may be extended during UAE public holidays, major sales periods, exceptional weather, courier disruptions, government restrictions, or other circumstances beyond our reasonable control.

We will make reasonable efforts to communicate significant delays when we become aware of them.

15. Changes After an Order Is Placed

If you need to change your delivery address or other delivery information after placing an order, contact us as soon as possible.

We cannot guarantee that changes can be made after an order has been dispatched.

Any additional delivery costs resulting from a customer-requested change may be communicated before the change is processed.

16. Delivery Refusal

Please do not refuse delivery solely because you have changed your mind about the purchase without first contacting us.

Where you believe the product is damaged, incorrect, or otherwise does not meet the terms of your purchase, contact us so that the appropriate return or replacement process can be followed.

17. Delivery and Consumer Rights

Nothing in this Shipping Policy limits or excludes any consumer right or remedy that cannot legally be excluded under applicable UAE law.

UAE consumer-protection legislation applies to e-commerce transactions involving qualifying suppliers registered in the UAE, and the applicable framework provides consumer protections concerning product conformity, delivery, returns, replacement, warranties, and after-sales service.

18. Contact Us

For questions about delivery, tracking, damaged shipments, missing items, or delivery changes, please contact us through our Contact Us page using the customer-support details provided on the website.

When contacting us about an order, please include your order number so that we can locate the shipment quickly.

19. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery partners, service areas, products, pricing, procedures, or applicable legal requirements.

The version published on this page will be the version applicable from its stated effective date, subject to any rights that cannot legally be changed or excluded.